This French customer is from an industrial cleaning company that specializes in providing efficient cleaning solutions. As the customer’s business expands, they plan to introduce dry ice cleaning equipment to improve cleaning efficiency and reduce the need for chemical cleaning agents. As a result, they decided to visit the Shuliy dry ice machine plant to learn more about our equipment performance and services.
Key concerns of the customer tour
During the plant tour, the customer focused on the following areas in particular:
- Equipment quality and performance: Customers want to learn about the dry ice cleaner‘s cleaning ability, durability and efficiency.
- Technical support and after-sales service: Customers are concerned about after-sales service guarantees, especially maintenance and technical support services for the equipment.
- Ease of operation: Customers want to know that the equipment is easy to operate and that their employees will be able to use it quickly.
- Cost-effectiveness of equipment: Customers want to know the price and cost-effectiveness of the equipment to ensure that the investment will bring a substantial return.
Services and guarantees we offer
During the French customer visit, we showed them in detail how the dry ice machine is manufactured and introduced them to the following service guarantees:
- Quality equipment performance: Our dry ice blasting machines use advanced technology with highly efficient cleaning capabilities to quickly remove grease, dust and other dirt from the equipment while reducing wear and tear on the equipment.
- Full technical support: We provide customers with a full range of technical support services. From equipment selection to equipment installation and commissioning, to post maintenance, there are people responsible for ensuring that customers get timely help in the process of equipment use.
- Simple operation and training: Our equipment design focuses on user experience, easy to operate, so customers can quickly get started. At the same time, we provide detailed training to ensure that the customer’s operators can use the equipment independently.
- Thorough after-sales service: We offer a one-year warranty, during which we will promptly repair any problems with the equipment. Moreover, we provide worldwide after-sales support to ensure the long-term stable operation of the equipment.
Feedback and cooperation intention
At the end of the visit, customers expressed high satisfaction with the dry ice equipment and services we provided. They believe that the Shuliy dry ice blasting machine has excellent performance and high cost-effectiveness, which can effectively improve the cleaning efficiency of their company, and the operation is simple and easy to learn. The customer indicated that they will place an order with us shortly to start the cooperation.
Conclusion
Through this site visit, the French customer has a deeper understanding of the Shuliy dry ice machine, and is especially confident in our equipment performance, ease of operation, and a full range of after-sales service. If you have dry ice cleaning needs, welcome to contact us, and we will provide you with professional solutions.